MANUFACTURER’S LIMITED WARRANTY
Awaken offers a comprehensive manufacturer’s limited warranty.
Awaken, exclusively through its manufacturer providers, warrants its Product to be free from defect in material and workmanship for five (5) years from the original purchase date (except Lxi Linear Tubes: 10 years if MOQ 1,000 and MR16: three (3) years).
Buyer must notify Awaken in writing within thirty (30) days of noticing defect. Return authorization is required. Awaken reserves the right to change Product design without assuming any obligation to modify any Product previously manufactured. Awaken’s manufacturers alone warranty all Product, and shall have no liability for failure of items in which Products are incorporated or aesthetic imperfections not affecting Product function.
THIS CONSTITUTES THE SOLE WARRANTY FOR THE PRODUCT. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AWAKEN WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. REMEDY IS LIMITED TO REPLACEMENT OR REPAIR AT AWAKEN’S CHOICE. AWAKEN IS NOT RESPONSIBLE FOR DAMAGE DUE TO REMOVAL OR INSTALLATION OR COST OF REMOVAL, SHIPPING OR INSTALLATION OF REPAIRED OR REPLACED PRODUCT.
Original purchase invoice is required as proof of ownership and warranty right. Awaken reserves the right to utilize new, reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or replacement process, which will be comparable in function and performance to an original product or part, as determined by Awaken in its sole discretion, and warrantied for the remainder of the original warranty period.
The determination of whether the Product is defective shall be made by Awaken, in its sole discretion with consideration given to the overall performance of the Product. If Awaken furnishes advice or assistance for Product, or any system or equipment in which Product may be installed, such advice or assistance shall not subject Awaken to liability, whether in contract, warranty, tort, negligence or otherwise.
SOME STATES DO NOT ALLOW A LIMIT ON LENGTH OF AN IMPLIED WARRANTY - THE ABOVE LIMIT MAY NOT APPLY. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES SPECIFIC LEGAL RIGHTS - YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
This Limited Warranty shall be void in the event of accident, abuse, damage, improper transport, improper handling, improper service, improper storage, improper installation, improper maintenance, tampering, alteration or repair not performed by Awaken, negligence, use different from intended use, power supplied to any part of the Product exceeds rated tolerance, external device attached by Buyer that causes excessive operating conditions, practice causing conditions exceeding the design tolerance of the Product, serial or batch ID removed or defaced, acts of God, vandalism, fire, civil disturbance or failure to comply with operating instructions. Buyer shall maintain adequate usage and condition records.
SPECIFIC LIMITED WARRANTY
1. LUMEN MAINTENANCE FAILURE Lumen depreciation in excess of 30%, as determined by comparing the current lumen output (+/- 10%) to the specified lumen output.
2. COLOR SHIFT FAILURE If the Illuminating Engineering Society’s (IES) tolerances are exceeded for the lamp’s color: 2700K:2725±145K; 3000K:3045±175K; 3500K:3465±245K; 4000K:3985±275K; 4500K:4503±243K; 5000K:5028±283K; 5700K:5665±355K; and 6500K:6530±510K.
3. POWER SUPPLY / DRIVER FAILURE (LUMINAIRES)
As warrantied against failure by manufacturer.
4. A Product shall not be considered defective solely as a result of the failure of individual LED components to emit light if the number of inoperable components is less than 10% of the total number of LED components in the Product.